EVENT INDUSTRY
RESILIENCE
ROADMAP
BUSINESS MODELS
SACEOS is currently working with experienced industry players from all segments of the MICE and Events to assess how organisations should capture and deliver value in a post-Covid industry.
Focusing on customer centricity, scalability and sustainability, we are developing a methodology to help various MICE and Event industry stakeholders chart a course for the future. This will include a tactical set of recommendations that can be implemented and monetised, which will be rolled out in the coming months.
- CUSTOMER CENTRICITY
- ECOSYSTEM
- PERFORMANCE
1
PROBLEM & SOLUTION
What problems are you solving for
your customers’ needs > what
solutions are you offering
2
VALUE PROPOSITION
A statement that answers the ‘why’ your customers should do business with you
3
CUSTOMER SEGMENTS
Your customer mix (different customers with different needs)
4
CHANNELS
The path to your clients. How to reach and communicate with your different customers
5
PARTNERS
The different ‘allies’ needed to
deliver value (alliances, JVs,
partners, vendors, outsourcing, etc.)
6
METRICS
What success looks like (KPIs)
7
FINANCIAL FORMULA
• Revenue channels
• Costs structure
8
ADAPT
Factors that increase
flexibility and adaptibility
9
SCALE
Factors linked to growth
(scalability)
